Terms & Conditions

1. Shipping:
We need about 12h-24h to ship products during working days after we receive the payment. All our products are shipped worldwide in a quality secure packaging for safe delivery by National Postal Service, DHL or GLS. For exact costs of shipping to your country please contact us, sometimes we can provide free shipping on top-level products.

2. Payment:
We accept PayPal, bank wire, VISA / Mastercard credit card, Apple Pay, Google Pay, and many other payment methods. Please feel free to contact us in the case you can not find the payment method that suits you. We will do what we can to help you

3. Transport damages:
Bike Square is not liable for transport damages. If there occure damages during the transport these need to be addressed with the delivery company.

4. Reservation:
The goods forming the subject of the contract remain the property of Bike Square until they have been paid for in full, independently from the order status or any message or conversation between Bike Square and the customer. As soon as the payment is confirmed, the goods become the property of the customer and Bike Square will do everything necessary to deliver the same goods to the same customer in the shortest possible time.

5. Right of return:
You have the right to cancel your order within 3 working days from delivery date time. Notice of contract cancellation must be given in writing to Bike Square by e-mail at info@bike-square.it specifying the reason of the request.

For orders cancelled we will issue you with a full refund excluding shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in exactly same condition, at your own cost. Cancelled orders should be returned to Bike Square, Piacenza, Italy. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice and the goods in acceptable – exact same condition.

Please note you may only use your right to cancel the order if you give us formal written notice of cancellation within 3 working days of receiving the order, by email or post as described above.

6. Pricing Policy:
Prices in various currencies are based on the current exchange rate at the time of navigation. Paying the goods, you will automatically accept the exchange rate itself.

7. Liability
All used products sold by bike square are first checked to verify their correct functioning and the absence of functional problems, unless this is explicitly stated in the product description. There is no liability for Bike Square in case of damage by using the goods, especially by false use. In that case there is no right for compensation claims unless Bike Square acted gross negligence. The evidence must be brought by the customer.

8. Taxes:
All prices are inclusive of taxes. However, the shipment of products towards countries outside the European Union may require the application of import taxes by destination countrys' customs; these fees depend on the policies of the individual foreign countries and on the amount of the invoice issued by Bike Square for the sold products. These additional costs are always to be considered in charge of the buyer; Bike Square will not refund this type of costs. Customers are therefore advised to refer to the respective policies defined by their countries before making the purchase of the products for sale, in order to avoid unexpected costs.

9. Data protection:

In order to complete orders, Bike Square will save yours personal details and, where necessary, pass these on to third parties for this purpose. All personal data is treated in confidence.